Get paid for the IOD claims you treat.
You treat the patient. We handle the claim. NovelMed submits and tracks your Injury on Duty claims so fewer get rejected and your practice gets paid sooner.
Who We Are
NovelMed is a specialist Injury on Duty (IOD) claims administration company based in Pretoria. We help healthcare providers across South Africa submit, track, and recover payment for IOD and COID claims. We are 100% Black-owned and have over five years of focused experience in this work. Our job is simple: we take the claim admin off your desk so you can focus on treating patients.
Why so many IOD claims never get paid
Most providers do not lose COID money because the treatment was wrong. They lose it because of small admin problems that add up.
Registration Failures
The claim was never properly registered on CompEasy.
Incorrect Coding
The wrong tariff codes were applied during submission.
Missing Documentation
The First Medical Report (W.Cl.4) was missing or omitted.
System Stagnation
The submission sat in the system without any proactive follow-up.
Unseen Queries
A critical query came back from the Fund, but nobody noticed it.
Missed Windows
The 60-day enquiry window passed without a W.Cl.20 being filed.
That is admin work, not medical work. NovelMed takes it entirely off your hands.
Our Services
We offer a full set of services for healthcare providers who treat Injury on Duty patients.
Access to NovelSwitch
Submit and track IOD claims through our secure digital platform. No paperwork, no guessing.
Faster Reimbursements
Clean submissions to COID, RMA, and FEM mean fewer rejections and faster payment.
Dedicated Admin Support
Our team handles your billing, documents, and follow-ups so your staff can focus on patients.
Free IOD Training & Compliance Guidance
We train your team on COID rules, CompEasy, and RMA. No charge to your practice.
IOD Reporting & Reconciliation
Weekly and monthly reports on every claim, every payment, and every outstanding amount.
Provider Support & Consultation
Expert help with disputes, rejected claims, coding questions, and system problems.
How it works
Four steps from the patient walking in to your practice getting paid.
You see the patient
You treat the Injury on Duty patient as you normally would. Take their employer details, ID, and incident information.
You send us the claim
Upload the claim and documents through NovelSwitch, or send them to us directly. Bulk uploads are free.
We do the admin
We check the claim is registered, apply the correct tariff codes, submit through CompEasy, RMA, or FEM, and follow up on every query.
You get paid
Payment from the Fund comes to your practice. We send you a clear report so you know exactly what was paid and what is still pending.
Why healthcare providers choose NovelMed
• Focused on IOD
We only do IOD and COID claims. It is not a side service.
• Black-owned & SA-based
Pretoria-based and serving healthcare providers across the country.
• Clean submissions
Claims are checked before they leave our office, so rejections drop.
• You stay in control
Live tracking means you always know where each claim is.
Common questions from healthcare providers
Reach Out to Us
We’ll take care of the claims — you take care of your patients.